Mobile / App
11f99 collects and uses your personal information only to run your account, process transactions through local payment routes like Nagad and Rocket, and keep your access secure. This policy sets out exactly what we hold, why we hold it, and what you can do about it — availability of services depends on your local law and eligible region.
When you create an account on 11f99, we collect the information needed to identify you, process your deposits and withdrawals, and keep your session secure across devices. This includes your name, contact details, account login credentials, and transaction records linked to payment routes such as Nagad, Rocket, and bKash. We do not sell your personal data to third parties, and we do not share it outside the purposes described in this document. Our data handling is shaped by the jurisdiction in which you access the platform. If your local law places specific requirements on how your data is stored or processed, those requirements take precedence. We retain transaction and account records for the period required to meet applicable legal obligations and to resolve any account disputes that may arise. Cookies and session tokens are used to maintain your logged-in state and to remember your payment preferences across visits — you can manage cookie settings through your browser at any time. For account holders who use Nagad or Rocket as their primary deposit route, transaction reference numbers and wallet identifiers are stored as part of your payment history. These are visible in your account statement under the transaction log. If you have questions about a specific record, the support contact path is listed in the Support section of this policy.
Deposits and withdrawals processed through Nagad are logged with transaction reference numbers in your account history. These records are retained for the period required under applicable rules and are accessible from your account statement at any time.
Rocket payment records, including wallet reference IDs and transaction amounts, are stored against your account profile. You can review these entries in the transaction log inside your account area without contacting support.
Where bKash is used, the associated wallet reference and transaction status are recorded in your deposit history. This entry is part of your account record and falls under the same retention and access rules as other payment data.
Session tokens keep you logged in between pages and remember your last-used payment method. These are stored locally in your browser and can be cleared through standard browser settings without affecting your account data held on our servers.
This policy covers data collected directly through the 11f99 platform — your account, your transaction history, and your device session. It does not extend to third-party services you reach from our pages, including external payment processors or game content providers. Understanding the boundary helps you know where to direct questions about your data.
Any data you submit when registering, verifying, or updating your 11f99 account falls within this policy. This includes login credentials, contact details, and identity documents submitted for account verification purposes.
Transaction records for deposits and withdrawals through configured local routes — Nagad, Rocket, bKash — are covered here. The payment processor handling the transfer operates under its own separate data policy once funds leave our system.
Pages you visit, features you interact with, and session data generated while using the 11f99 platform are within scope. Aggregate, anonymised usage analytics used to improve the site do not identify you individually.
Links to external sites, game content delivered by studio partners, and payment gateway interfaces operate outside this policy once you leave or pass data to them. We encourage you to read the privacy terms of any third-party service you use.
You have practical options for managing the personal information 11f99 holds. The most direct route is your account area: your profile page shows the contact and verification details we hold, and you can update most fields directly without contacting support. If a field is locked — typically identity documents submitted during verification — you can raise a correction request through our support channel and we will review it. You can request a summary of the data linked to your account by contacting support with your registered details. We aim to respond to data access requests within a reasonable period in line with applicable requirements. If you believe any record is inaccurate, submit the correction with supporting details and we will update or annotate the record as appropriate. Where local law gives you the right to request deletion of certain data, we will assess that request against our legal retention obligations and respond with what can and cannot be removed. For any data question that cannot be resolved through your account settings, the support paths listed in the following section are the right place to start.
Open the profile section of your account to see the personal details and payment history we hold. Transaction records, including Nagad and Rocket entries, are visible in the transaction log without any request needed.
Most contact and profile fields can be updated directly from your account settings page. For locked identity fields, raise a correction request via the support contact route with the correct information attached.
Contact support with your registered account details to ask for a summary of the personal data linked to your account. Describe the specific records or categories you want included so we can respond accurately and promptly.
Where your local law permits, you may request removal of specific data. Submit the request through support with your account reference. We will confirm what can be deleted and what must be retained under applicable legal obligations.
If you have a question about your data, a correction to request, or a concern about how your information is handled, use the contact routes published on the 11f99 platform. Each route is visible to signed-in account holders and connects you directly to the team that handles account and data queries.
Open the chat widget from any page while signed in to reach the support team directly. Use this for straightforward data questions or to start a correction or access request.
Send your query to the support email address listed in your account contact page. Include your registered account details and a clear description of your data question so we can respond without needing follow-up.
The Help section of your account area contains published guidance on data rights and how to submit requests. Check there first for answers to common questions before contacting the team directly.
Data security at 11f99 starts with account access controls — your password and any additional verification step protect the information stored against your profile. We do not store full payment credentials on our servers; transaction references from Nagad, Rocket, and bKash are logged but the wallet authentication itself is handled by the respective payment service. If you suspect unauthorised access to your account, change your password immediately from the account settings page and contact support to flag the issue.
Access to your account data is protected by your login credentials. We recommend using a unique password and reviewing your active sessions from the security section of your account settings. Signing out on shared devices keeps your data from being accessed without your consent.
We keep your account and transaction data for as long as your account is active and for the period required by applicable legal obligations after it closes. You can ask our support team which specific records are covered by mandatory retention and which can be removed on request.
Cookies used on the 11f99 platform are limited to session management and payment preference memory. You can clear these from your browser settings without losing your account data. Disabling cookies may affect how your session and payment selections are remembered between visits.
To request a correction, deletion, or data summary, contact support through the published routes in your account area. Include your account reference and the nature of the request so we can locate the relevant records and respond accurately.
These answers cover what we hold, how to access it, and what your options are. If your question is not here, contact support through your account.
We collect the details you submit during registration — name, contact information, and identity documents where verification is required. Once your account is active, transaction records for deposits and withdrawals, including payment routes like Nagad and Rocket, are added to your account profile.
Yes. Your profile and transaction log in the account area show most of the data linked to your account. For a full summary including records not displayed in-account, contact support with your registered details and specify what you are looking for.
Most profile fields can be updated directly from your account settings. For locked fields such as identity documents, raise a correction request through the support contact route and include the correct details. We will review and update or annotate the record accordingly.
We do not sell your personal data. Transaction data passes to the payment processor — Nagad, Rocket, or bKash — when you make a deposit or withdrawal, and that processor handles it under their own policy. Game content providers do not receive your personal account data through our platform.
Records are kept for as long as your account is active and for the period required by applicable legal obligations after closure. Mandatory retention periods vary by record type and jurisdiction. Contact support if you want to know which specific records can be removed and which must be kept.
Contact support through the route listed in your account area and submit a deletion request with your account reference. We will assess it against our legal retention obligations and confirm what can be removed and what must be kept, along with a timeline for processing your request.