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When you open an account with 11f99 and use our platform — including deposits through Nagad or Rocket, accessing games, or contacting support — these terms apply to every part of that relationship. Access and eligibility depend on your local law and the regions where our services are available.
These terms form the agreement between you and 11f99 when you register, fund your account, or use any part of our platform. They cover account creation and access, the transactions you make — including deposits through local payment routes such as Nagad and Rocket — and your use of game content and support channels. By using the platform, you confirm that you have read and accepted these conditions. Eligibility is not universal. Access to 11f99 and the services described here depends on whether such activity is permitted under the laws and regulations of your region. It is your responsibility to confirm that using this platform is lawful where you are located. We do not make any representation about legal access in any specific jurisdiction. These terms may be updated from time to time. When we make a material change, we will indicate that an update has been made. Continuing to use your account after an update means you accept the revised terms. If you disagree with any part of these terms, the right step is to stop using the platform and contact our support team to close your account. Your account wallet balance and any pending transactions at the time of closure will be handled in line with the process described in the account section of these terms.
Understanding which activities these terms govern helps you know your rights and responsibilities across different parts of the platform.
These terms cover how you create, log into, and maintain your 11f99 account. This includes identity verification steps shown during registration, password management, and your responsibility to keep your account credentials secure and not share them.
Deposits and withdrawals using Nagad, Rocket, or other configured payment routes are governed by these terms alongside the payment method's own conditions. Transaction limits and verification requirements are shown inside your account at the point of payment.
Your use of game content, lobby features, and any information displayed within the platform falls under these terms. Game outcomes, rules, and round mechanics are determined by the game itself, not by 11f99 independently.
Payment providers like Nagad and Rocket operate under their own terms. We are not responsible for their service conditions, fees, or processing decisions. Links or integrations with third-party services are provided for convenience and do not extend these terms to those providers.
These terms are not only obligations — they also set out practical steps available to you as an account holder. You have the right to ask for a record of your account transactions, including deposit and withdrawal history through Nagad, Rocket, or other payment routes, by submitting a request through our support channel. If you believe your account details are incorrect — such as a registered mobile number or payment method on file — you can update them through the account settings section or ask support to walk you through the correction process. Raising a question about how a term applies to your situation is always available to you; we will respond through the contact route you used. If you want to close your account, that request can be submitted to support at any time, and we will process it in line with these terms, including handling any remaining wallet balance according to the steps shown in your account.
Submit a request through our support channel to receive a copy of your deposit, withdrawal, and account activity history across all configured payment routes.
Update a registered mobile number, payment method, or information through the settings area shown after login, or contact support to complete the correction.
If any part of these terms is unclear in relation to your account or a specific transaction, send a question to support and we will address it through the same channel.
Submit an account closure request through support at any time. Any balance in your account wallet will be handled according to the process displayed inside your account before closure is confirmed.
If you have a question about these terms, your account, or a transaction, use the routes below. We handle policy questions, account corrections, and payment queries through these published channels.
Open the chat widget from any page on the site to reach a support agent directly. This is the fastest route for account and payment questions, including Nagad or Rocket transaction queries.
Send a written query to our support email address shown in the account help section. Use this route for detailed questions about these terms, account records, or closure requests.
Browse published articles in the Help Centre for common questions about account access, payment steps, and term explanations. Available from the support link in the site footer.
Our approach to your account data and the policies that protect it is straightforward: we hold only what is necessary to run your account and process transactions through configured payment routes like Nagad and Rocket.
We retain account and transaction data for as long as your account is active and for a period afterward as required by the terms of the payment routes you use. You can request your records through support at any time.
We use cookies to keep your session active, remember your login state, and understand how pages are used. Cookie preferences can be reviewed through the notice shown on your first visit or in the site footer settings.
Your account is protected by your login credentials. We recommend using a unique password and not sharing your access details. If you suspect unauthorised access, contact support immediately through the live chat route.
To request a correction to data we hold, ask a question about how a specific policy applies, or request account closure, contact support through email or live chat using the routes shown in the Contact section above.
Short answers to questions our account holders ask most about how these terms work in practice.
Yes. Any deposit or withdrawal you make through Nagad, Rocket, or another configured payment route is covered by these terms alongside the payment provider's own conditions. Transaction limits and verification steps are shown inside your account at the point of payment.
If we update these terms and you do not agree with the revised version, you can stop using your account and submit a closure request through support. Your account wallet balance will be handled according to the closure process shown inside your account.
Yes. Submit a request through our support email or live chat and we will provide your deposit, withdrawal, and account activity records for the payment routes you have used, including Nagad and Rocket transactions.
Log in and go to the account settings section to update your registered mobile number or payment details. If the option is not visible there, contact support through live chat or email and an agent will guide you through the correction steps.
Yes. Access to 11f99 and the services described in these terms depends on whether such activity is permitted under the laws and regulations where you are located. It is your responsibility to confirm that using this platform is lawful in your region before opening or continuing to use an account.
Send an account closure request to support through live chat or email. We will confirm the request and handle any remaining balance in your account wallet according to the process displayed inside your account before the closure is completed.